Ticket Info

Please note that Patron Services will be closed from Friday, December 22, through Monday, January 1, along with the rest of our office. Tickets can still be purchased 24 hours/day online throughout the holiday season. Thank you.
For problems with ticket purchases on our website, please contact OvationTix at 866.811.4111.

Phone service is available Monday through Friday from noon to 6:00pm. We are closed on national holidays.

The box office is open three hours prior to each performance, but no earlier than 9:00am. Advance sales are available at the box office up until one hour before performance times.

Tickets are available to purchase 24 hours/day online.

All sales are final. There are no refunds.  Due to the live nature of performances, program content, artists and prices are subject to change.  Monies from ticket exchanges are only valid within the current season.

Please see below for additonal ticket information including exchange elligibility, restrictions, and fees.

Programs, artists and prices are subject to change. Tickets are non-refundable with the exception of cancelled events. Processing fees are always non-refundable. 

Processing fees are $4 per ticket through all purchase methods. Fees are non-refundable.

Ticket orders received less than 14 days prior to the performance are held at Will Call, which opens three hours prior to curtain. Photo ID of original purchaser is required to pick up tickets at Will Call.

Up until 72 hours prior to the performance, exchanges are available for $5.00 per ticket and can be made online, over the phone or in person. Additional processing fees may also apply. Please click here for the web form.

Please note, ticket prices vary for each performance.  If you exchange into a higher-priced performance, you will need to pay the difference in price; if you exchange into a lower-priced performance, the difference will be credited to your account and must be used within the current season. If the credit is not used in full by the end of the season, the balance will be donated to The Broad Stage.
Tickets are non-refundable except for cancelled events that are not rescheduled. Processing fees are not refundable.
Subscribers: Standard exchanges of series tickets only are free.
Members: All standard exchanges are free.

Changes within 72 hours of a performance are permissible with a $15.00 per ticket late change fee.  Late changes are available until 12 hours prior to performance.  

If you are unable to attend a performance for any reason, you may donate your tickets back to The Broad Stage.  Tickets returned more than 3 hours prior to the start of the show are considered a tax-deductible donation.  Contact Patron Services via email, phone or in person for details, or click here for the web form.

Please note, for credit card purchases to The Broad Stage, the name “Madison Project” may appear on your statement.

Latecomers will be seated at the discretion of house management.  Opportunities for late seating and seat location may be limited by the artist or nature of the performance. Please plan to arrive at least 30 minutes prior to performance time.

Full-time college students are eligible for discount tickets to some Broad Stage performances. Click here for more information.

The Broad Stage would like to encourage families to enjoy performances together, however, unless specified, most performances are not suitable for children under the age of 6.  Each person, regardless of age, must have a ticket.  Please inquire when purchasing your ticket about the age appropriateness of specific events, and consider The Broad Stage Family Programs for young children. 
In consideration of other ticket holders, parents may be asked to remove their child/children if they are causing disruptions or are unable to sit quietly. There are monitors on all lobby levels on which the show can be viewed.

Program content, show length, cast changes and more are made available for every performance in our “Know Before You Show” email.  Please be sure to include your email address when you purchase so you don’t miss this important information. 
To subscribe to our mailing list, email us at with “Mailing list” in the subject line.